Terms & Conditions

Last updated: 13 August 2026

Website Terms and Conditions

These Website Terms and Conditions explain the rules that apply when using the Inclusion Support Hub website, directory, digital shop, resources, event booking services and other public platform features.

Additional terms may apply to Premium Membership, Event Hosts, individual events, digital products or specific services.

By using this website or making a purchase, you agree to the terms that apply to that activity.

1. About Inclusion Support Hub

1.1 Inclusion Support Hub is a United Kingdom based digital platform, directory and social impact initiative operated by Kerise Myers as a sole trader.

1.2 Inclusion Support Hub connects people with inclusive services, resources, events and opportunities while supporting neurodivergent and disabled business owners, charities, organisations and inclusive professionals with visibility, connection and sustainable growth.

1.3 The website may include:

(a) Public directory listings.

(b) Membership services and private member areas.

(d) Digital products, guides and downloadable resources.

(e) Job listings and external opportunities.

(f) Articles, signposting and educational information.

(g) Event hosting and collaborative opportunities.

1.4 Inclusion Support Hub may organise and sell tickets for events delivered by Inclusion Support Hub or an approved independent Event Host.

1.5 Inclusion Support Hub does not provide regulated legal, medical, clinical, therapeutic or financial services.

1.6 Information provided through the website is general information and must not be treated as a substitute for advice from an appropriately qualified professional.

2. Using the Website

2.1 You must use the website lawfully, honestly and responsibly.

2.2 You must not:

(a) Use the website for unlawful, fraudulent or harmful purposes.

(b) Attempt to gain unauthorised access to the website, accounts or connected systems.

(d) Interfere with the security, operation or availability of the website.

(e) Copy, collect or misuse personal data displayed through the platform.

(f) Submit false, misleading, discriminatory, abusive or unlawful content.

(g) Impersonate another person, business or organisation.

2.3 Inclusion Support Hub may restrict, suspend or block access where misuse, security concerns or breaches of these terms are identified.

3. Accounts and Registration

3.1 Some website features require an account.

3.2 You must provide accurate and current information when creating or using an account.

3.3 You are responsible for keeping your sign in information secure and for activity carried out through your account.

3.4 You must contact Inclusion Support Hub promptly if you believe your account has been accessed without permission.

3.5 Inclusion Support Hub may suspend or remove accounts that are inactive, ineligible, misleading, compromised or used in breach of these terms.

3.6 Membership accounts and benefits are also governed by the separate Member Terms and Conditions.

4. Directory Listings

4.1 Directory listings are submitted and maintained by independent businesses, professionals, charities and organisations.

4.2 Listing owners are responsible for the accuracy, legality and currency of their information.

4.3 Inclusion Support Hub may review listings for suitability, clarity, accessibility and compliance with platform requirements.

4.4 Inclusion Support Hub does not independently verify every qualification, registration, insurance policy, claim or service shown within a listing.

4.5 Inclusion within the directory does not amount to a personal recommendation, professional endorsement or guarantee from Inclusion Support Hub.

4.6 Users are responsible for making their own enquiries and deciding whether a listed service is suitable for their needs.

4.7 Any agreement formed between a user and a listed provider is between those parties.

4.8 Inclusion Support Hub is not responsible for the delivery, quality, advice, conduct, pricing or outcome of services purchased directly from a listed provider.

4.9 Inclusion Support Hub may correct, suspend or remove a listing that is inaccurate, unlawful, unsafe, misleading or inconsistent with platform requirements.

5. Job Listings and External Opportunities

5.1 Job vacancies and external opportunities may be submitted by independent organisations.

5.2 Inclusion Support Hub does not act as an employer, recruiter or employment agency in relation to those listings.

5.3 The organisation advertising an opportunity is responsible for its accuracy, legality, recruitment process and employment decisions.

5.4 Applicants are responsible for checking the opportunity, organisation, application process and suitability before applying.

5.5 Applications and employment relationships are between the applicant and the advertising organisation.

5.6 Inclusion Support Hub may remove an opportunity where concerns arise about accuracy, safety, legality or suitability.

6. General Information and Signposting

6.1 Articles, guides, videos, resources and other public information are provided for general educational and signposting purposes.

6.2 Information may become outdated and should be checked against current professional, legal or official guidance where appropriate.

6.3 Inclusion Support Hub does not guarantee that every resource will apply to every person, business or situation.

6.4 Users remain responsible for decisions made after reading or using information on the website.

7. Prices and Payments

7.1 Prices will be displayed before a purchase is completed.

7.2 The total price and any compulsory fees will be shown before payment.

7.3 Optional charges will only be added where the purchaser has actively agreed to them.

7.4 Payments may be processed through an external payment provider.

7.5 Inclusion Support Hub does not store full payment card details.

7.6 A purchase is confirmed once payment has been accepted and a confirmation has been issued.

7.7 Inclusion Support Hub may refuse or cancel a transaction where:

(a) Payment is not authorised.

(b) A price or description contains an obvious error.

(d) The product, event or service is unavailable.

7.8 Where Inclusion Support Hub cancels a paid order before providing it, the amount paid will normally be refunded.

8. Event Bookings

8.1 Inclusion Support Hub may organise, publish, promote and sell tickets for online or in person events.

8.2 Events may be delivered by Inclusion Support Hub or an approved independent Event Host.

8.3 The event listing will explain the topic, date, time, format, price and other material information available at the time of booking.

8.4 The purchaser is responsible for checking the event details and providing a correct email address.

8.5 Joining links, venue details or other instructions will be sent using the contact information supplied during booking.

8.6 Tickets are for the named event and must not be copied, resold or transferred without permission from Inclusion Support Hub.

8.7 A booking does not guarantee a particular business, personal, educational or wellbeing outcome.

8.8 Event Hosts remain responsible for their content, conduct, qualifications, insurance and professional boundaries.

8.9 Inclusion Support Hub remains responsible for the booking, payment and administrative services it agrees to provide.

9. Event Changes and Cancellations

9.1 Inclusion Support Hub may make reasonable changes to an event where necessary, including changes to the time, venue, meeting platform, format or Event Host.

9.2 Attendees will be informed of a significant change using the contact information provided during booking.

9.3 If an event is postponed, the booking will normally be moved to the new date.

9.4 If the attendee cannot attend the new date, they may request a refund within the timeframe stated in the postponement notice.

9.5 If Inclusion Support Hub cancels an event and does not provide a suitable replacement, attendees will receive a refund of the ticket price paid.

9.6 Inclusion Support Hub is not responsible for travel, accommodation, childcare, loss of earnings or other personal costs unless liability cannot legally be excluded.

9.7 An event may be cancelled or ended where circumstances create a serious safety, conduct, legal, technical or operational concern.

10. Attendee Cancellations and Refunds

10.1 Tickets for events taking place on a specific date do not normally include a statutory cooling off period.

10.2 If an attendee can no longer attend, they should contact Inclusion Support Hub as soon as possible.

10.3 Unless the event listing states otherwise, attendee cancellations do not automatically qualify for a refund.

10.4 Inclusion Support Hub may offer a transfer, account credit or refund where:

(a) The request is received with enough time to offer the place to someone else.

(b) Exceptional circumstances apply.

10.5 Refund requests will be considered fairly and according to the circumstances.

10.6 Nothing in these terms removes any refund or cancellation right that applies by law.

11. Online Events

11.1 Attendees are responsible for having a suitable device, internet connection and software needed to access an online event.

11.2 Attendees should join using the link and instructions provided.

11.3 Joining links must not be shared with anyone who has not booked a place.

11.4 Inclusion Support Hub cannot guarantee uninterrupted access where a problem is caused by the attendee’s device, connection or software.

11.5 If a substantial technical failure within the control of Inclusion Support Hub or the Event Host prevents delivery, Inclusion Support Hub may reschedule the event, provide a recording where appropriate or issue a refund.

11.6 Attendees should join respectfully and follow reasonable instructions from Inclusion Support Hub or the Event Host.

12. In-Person Events

12.1 Attendees are responsible for checking the venue, time, travel arrangements and accessibility information before attending.

12.2 Accessibility requests should be shared as early as reasonably possible so suitable arrangements can be discussed.

12.3 Inclusion Support Hub will take reasonable steps to provide accurate venue and accessibility information.

12.4 Attendees must follow reasonable venue rules, safety instructions and conduct expectations.

12.5 Inclusion Support Hub cannot guarantee that every adjustment will be available but will discuss reasonable requests openly.

13. Attendee Conduct

13.1 Attendees must treat Event Hosts, staff, venue representatives and other attendees respectfully.

13.2 Attendees must not harass, intimidate, discriminate against, threaten or deliberately disrupt others.

13.3 Attendees must not promote or sell their services during an event without permission.

13.4 Inclusion Support Hub or the Event Host may warn or remove an attendee whose conduct is unsafe, unlawful, abusive or seriously disruptive.

13.5 A refund will not normally be provided where an attendee is removed because of their conduct.

14. Photography and Recording

14.1 Some events may be photographed or recorded.

14.2 Attendees will be informed where photography or recording is planned.

14.3 Where consent is required, identifiable photographs, recordings, voices or comments will only be used after the necessary permission has been obtained.

14.4 Attendees will be given a reasonable way to avoid appearing in photographs or recordings.

14.5 Event recordings may be made available to ticket holders, Premium members or another audience identified before the event.

14.6 Recording, photographing, copying or distributing event content by an attendee is not permitted without written permission.

14.7 Personal data connected with photographs and recordings will be handled according to the Privacy Policy.

15. Access to Event Recordings

15.1 Access to a recording may be included with an event ticket where stated in the event listing.

15.2 Recording access is personal to the purchaser and must not be shared, copied, downloaded or redistributed unless permission is given.

15.3 Access may be provided for a limited period.

15.4 Inclusion Support Hub may remove access where required by an Event Host Agreement, consent withdrawal, legal concern or technical limitation.

15.5 Where recording access formed a substantial part of a paid booking and cannot be provided, Inclusion Support Hub will consider an appropriate replacement, account credit or partial refund.

16. Digital Products and Downloads

16.1 Digital products may include guides, templates, recordings, workshops, downloads and other electronic resources.

16.2 Product descriptions will explain the main content, format, price and access arrangements.

16.3 The purchaser is responsible for checking that the product is suitable and that their device can access the stated format.

16.4 Where immediate access or download is requested, the purchaser may be asked to expressly consent to supply beginning during the statutory cancellation period and acknowledge that the right to cancel may be lost once supply begins.

16.5 Digital products must be of satisfactory quality, fit for their stated purpose and match their description as required by law.

16.6 If a digital product is faulty, inaccessible because of a fault within the product or materially different from its description, the purchaser should contact Inclusion Support Hub so the issue can be corrected.

16.7 Where a fault cannot be resolved within a reasonable period, the purchaser may be entitled to an appropriate price reduction or refund.

16.8 Digital products are provided for the purchaser’s own personal or internal business use unless a different licence is stated.

16.9 Digital products must not be copied, resold, published, shared or distributed without written permission.

17. Free Resources

17.1 Free resources are provided for personal or internal business use.

17.2 Free access does not transfer ownership or create permission to resell, republish or distribute the resource.

17.3 Inclusion Support Hub may update, replace or withdraw a free resource at any time.

17.4 Free resources are provided without a guarantee that they will remain available permanently.

18. Membership

18.1 Free listings, paid Premium Membership and complimentary Premium Membership are governed by the separate Member Terms and Conditions.

18.2 Membership prices, renewal arrangements, benefits, cancellation terms and complimentary host membership are explained within those terms.

18.3 If there is a conflict concerning membership, the Member Terms and Conditions will apply to that issue.

19. External Links and Third Party Services

19.1 The website may link to external websites, shops, booking systems, application pages, meeting platforms and social media services.

19.2 Inclusion Support Hub does not control and is not responsible for the content, availability, security or practices of an external service.

19.3 Any purchase, booking, application or agreement made directly through an external provider is between the user and that provider.

19.4 Users should review the external provider’s terms and privacy information before proceeding.

19.5 A link does not automatically mean that Inclusion Support Hub endorses every statement, product or service available through the external website.

20. Intellectual Property

20.1 Inclusion Support Hub owns or is licensed to use the website content, branding, logos, layout, templates, designs and original materials unless stated otherwise.

20.2 Website content may be viewed for lawful personal or internal business purposes.

20.3 Users must not copy, reproduce, adapt, publish, sell or distribute Inclusion Support Hub content without written permission.

20.4 Directory members and Event Hosts retain ownership of their original content.

20.5 Permission to display or promote third party content will be governed by the relevant membership, listing or Event Host agreement.

20.6 Unauthorised use of Inclusion Support Hub branding that suggests endorsement, employment, representation or partnership is prohibited.

21. Availability of the Website

21.1 Inclusion Support Hub aims to keep the website available and functioning but cannot guarantee uninterrupted access.

21.2 Access may be interrupted by maintenance, technical faults, security concerns, external service failures or circumstances outside reasonable control.

21.3 Inclusion Support Hub may update, suspend, replace or withdraw website features where reasonably necessary.

21.4 Inclusion Support Hub will take reasonable steps to resolve faults affecting a paid product or service within its control.

22. Accessibility

22.1 Inclusion Support Hub aims to make its website, information and events accessible to a wide range of users.

22.2 Users may contact Inclusion Support Hub to report an accessibility problem or request information in another reasonable format.

22.3 Accessibility information and support needs will be handled according to the Privacy Policy.

22.4 Inclusion Support Hub will consider reasonable requests but cannot guarantee that every requested format, feature or adjustment can be provided.

23. Responsibility and Liability

23.1 Inclusion Support Hub is responsible for providing its own paid products, booking administration and services with reasonable care and skill.

23.2 Inclusion Support Hub is not responsible for:

(a) Services purchased directly from an independent directory provider.

(b) Employment decisions made by an organisation advertising a vacancy.

(d) Loss caused by inaccurate information supplied by a member, host or external organisation where Inclusion Support Hub has taken reasonable care.

(e) Problems caused by the user’s device, internet connection, software or failure to follow instructions.

(f) Events outside the reasonable control of Inclusion Support Hub.

23.3 Inclusion Support Hub does not guarantee particular results from using the website, directory, resources or events.

23.4 Inclusion Support Hub does not exclude responsibility where it has failed to provide its own paid service with reasonable care and skill.

23.5 Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

23.6 These terms do not reduce any statutory rights available to a consumer.

24. Privacy and Cookies

24.1 Personal data is handled according to the Inclusion Support Hub Privacy Policy.

24.2 Cookies and similar technologies are managed according to the website cookie information and consent settings.

24.3 Users are responsible for reading the Privacy Policy before submitting personal or sensitive information.

25. Complaints

25.1 Questions or complaints should be sent to Inclusion Support Hub using the contact details in Section 29.

25.2 Please include enough information for the issue, purchase or booking to be identified.

25.3 Inclusion Support Hub will review complaints fairly and aim to respond within a reasonable period.

25.4 Nothing in this section limits any legal right to seek independent advice or use an available dispute resolution process.

26. Events Outside Reasonable Control

26.1 Inclusion Support Hub will not be responsible for delay or failure caused by circumstances outside its reasonable control.

26.2 These circumstances may include severe weather, illness, venue closure, transport disruption, power or internet failure, platform outage, public emergency or government restriction.

26.3 Inclusion Support Hub will take reasonable steps to reduce disruption and communicate significant changes.

26.4 Where a paid event, product or service cannot be provided, any refund, replacement or account credit will be considered according to these terms and applicable law.

27. Changes to These Terms

27.1 Inclusion Support Hub may update these terms when its services, website operation or legal responsibilities change.

27.2 The latest version will be published on this page with the date it was last updated.

27.3 Changes will not remove rights that already apply to a completed purchase.

27.4 Material changes affecting an ongoing paid service will be communicated where reasonably possible.

28. Governing Law

28.1 These terms are governed by the laws of England and Wales.

28.2 The courts of England and Wales will have jurisdiction over disputes unless another jurisdiction applies by law.

29. Contact Information

29.1 Questions about these Website Terms and Conditions can be sent to:

Inclusion Support Hub

Operated by Kerise Myers as a sole trader

Email: info@inclusionsupporthub.co.uk

Location: Silverlands Road, Rowde, Wiltshire, United Kingdom