Privacy Policy

This Privacy Policy explains how Inclusion Support Hub collects, uses, stores, and protects personal data.

Inclusion Support Hub is committed to protecting your privacy and handling personal data in a transparent and lawful manner in accordance with UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. About Inclusion Support Hub

1.1 Inclusion Support Hub is a United Kingdom based digital platform and directory operated as a sole trader business. 

1.2 For the purposes of data protection law, Inclusion Support Hub, operated by Kerise Myers as a sole trader, is the data controller.

1.3 If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: admin@inclusionsupporthub.co.uk

1. Personal Data We Collect

2.1 We may collect and process the following categories of personal data:

(a) Contact details such as name and email address

(b) Organisation details submitted for directory listings or job listings

(c) Account, membership, booking, or purchase information where users create accounts, memberships, event bookings, or purchases 

(d) Communications sent to us by email or through the website

(e) Technical data such as IP address, browser type, and usage information

(f) Information submitted through event bookings, contact forms, newsletter sign ups, applications, feedback forms, or partnership enquiries 

2.2 We do not intentionally collect special category personal data.

1. How We Use Personal Data

3.1 Personal data may be used for the following purposes:

(a) To operate and maintain the website and directory

(b) To manage memberships and accounts

(c) To respond to enquiries and communications

(d) To display directory listings and job listings as submitted

(e) To improve website functionality and user experience

(f) To meet legal or regulatory obligations

(g) To manage event bookings, hosted sessions, digital purchases, or partnership applications

(h) To communicate important updates relating to memberships, events, bookings, or platform changes

1. Lawful Bases for Processing

4.1 We process personal data on the following lawful bases:

(a) Performance of a contract where membership services are provided

(b) Legitimate interests in operating and improving the platform

(c) Legal obligation where required by law

(d) Consent where applicable, such as optional communications

1. Sharing Personal Data

5.1 We do not sell personal data.

5.2 Personal data may be shared only where necessary with:

(a) Website hosting or technical service providers

(b) Payment processors for membership transactions

(c) Legal or regulatory authorities where required by law

(d) Independent event hosts where necessary for managing attendance, accessibility requirements, or event communication 

(e) Third party platforms used for event hosting, bookings, payments, forms, or communications 

5.3 Any third parties we use are required to process data securely and lawfully.

5.4 Personal data may be accessed by authorised support providers, such as administrative or technical assistants, who act on our instructions and are subject to confidentiality obligations. Such access is limited to what is necessary to support the operation of the platform.

1. Third Party Links and Services

6.1 The website may integrate with or link to third party websites, event systems, payment processors, booking platforms, forms, communication tools, or external services. 

6.2 We are not responsible for the privacy practices or content of third party websites. Users should review third party privacy policies separately.

1. Data Retention

7.1 Personal data is retained only for as long as necessary for the purposes for which it was collected.

7.2 Where data is no longer required, it is securely deleted or anonymised.

1. Your Rights

8.1 Under data protection law, you have the right to:

(a) Access your personal data

(b) Request correction of inaccurate data

(c) Request deletion of personal data

(d) Request restriction of processing

(e) Object to processing

(f) Request data portability where applicable

8.2 Requests can be made by contacting us using the details above.

1. Cookies

9.1 The website uses cookies to support essential website functionality and to understand how the website is used.

9.2 Where required, consent will be obtained before non essential cookies are used.

9.3 Further information may be provided through a separate Cookie Policy or cookie banner.

9.4 Some third party services integrated into the website may also use cookies or tracking technologies in accordance with their own policies. 

1. Data Security

10.1 We take reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

1. Events and Hosted Activities 

11.1 Inclusion Support Hub may facilitate bookings, visibility, or access to events and hosted activities operated either directly by Inclusion Support Hub or independent third party hosts.

11.2 Personal data submitted through event bookings may be shared with relevant event hosts where necessary for attendance management, accessibility support, or communication relating to the session.

11.3 Independent hosts are responsible for managing any personal data they receive in accordance with their own legal obligations and privacy practices.

11.4 Inclusion Support Hub is not responsible for the privacy practices of independent third party hosts, platforms, or external booking systems.

1. Complaints

12.1 If you have concerns about how your data is handled, please contact us in the first instance.

12.2 You also have the right to lodge a complaint with the Information Commissioner’s Office.

13. Changes to This Privacy Policy

13.1 This Privacy Policy may be updated from time to time.

13.2 Any significant changes will be reflected on this page.

14. Governing Law

14.1 This Privacy Policy is governed by the laws of England and Wales.