Privacy Policy

Last updated: 13 August 2026

This Privacy Policy explains how Inclusion Support Hub collects, uses, stores, and protects personal data.

Inclusion Support Hub is committed to protecting your privacy and handling personal data in a transparent and lawful manner in accordance with UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. About Inclusion Support Hub

1.1 Inclusion Support Hub is a United Kingdom based digital platform and directory operated as a sole trader business.

1.2 For the purposes of data protection law, Inclusion Support Hub, operated by Kerise Myers as a sole trader, is the data controller.

1.3 If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: admin@inclusionsupporthub.co.uk

2. Personal Data We Collect

2.1 We may collect and process the following personal data:

(a) Contact details, including your name, email address and telephone number where provided.

(b) Business or organisation details submitted for directory listings, memberships, event proposals or other opportunities.

(d) Payment and transaction information. Full payment card details are processed securely by our payment providers and are not stored by Inclusion Support Hub.

(e) Event proposal information, including the proposed topic, intended audience, preferred format and availability.

(f) Event booking information, including the event booked, attendee details and related communications.

(g) Communications sent through the website, by email or through other agreed communication channels.

(h) Photographs, video recordings, audio recordings and comments where permission has been given.

(i) Newsletter preferences and records of consent.

(j) Technical information, including IP address, browser type, device information and website usage data.

2.2 Where someone chooses to share accessibility requirements or support needs, this information may reveal details about their health or disability. This information will be treated as special category personal data and given additional protection.

2.3 We will only collect personal data that is reasonably necessary for the relevant service, event, membership or enquiry.

3. How We Use Personal Data

3.1 We may use personal data for the following purposes:

(a) To operate, maintain and improve the website, directory and membership platform.

(b) To create and manage memberships, accounts and directory listings.

(d) To plan, organise, promote and deliver online and in person events.

(e) To manage event bookings, payments, attendee confirmations and joining information.

(f) To discuss and arrange accessibility requirements or support needs where explicit consent has been given.

(g) To communicate with Event Hosts, attendees, members and people who contact us.

(h) To create and use photographs, recordings, clips or promotional content where the necessary permission has been given.

(i) To provide newsletters and optional marketing communications where consent has been given.

(j) To process payments, prevent misuse and maintain appropriate financial and administrative records.

(k) To improve website functionality, accessibility and user experience.

(l) To meet legal, regulatory, accounting or safeguarding obligations where applicable.

3.2 Personal data will only be used for the purpose for which it was collected, unless we reasonably consider that it can be used for a compatible purpose permitted by law.

4. Lawful Bases for Processing

4.1 We process personal data using one or more of the following lawful bases:

(a) Contract, where processing is necessary to provide a membership, event booking, digital product or another service, or to take steps requested before entering into an agreement.

(b) Legitimate interests, where processing is reasonably necessary to operate, secure, administer and improve Inclusion Support Hub, communicate about relevant activities and promote the platform, provided these interests do not override the rights of the individual.

(c) Legal obligation, where processing is required to meet legal, regulatory, tax, accounting or reporting responsibilities.

(d) Consent, where an individual has freely agreed to a specific use of their personal data, including optional newsletters, accessibility information and certain photography or recording permissions.

4.2 Where we rely on consent, it may be withdrawn at any time by contacting Inclusion Support Hub. Withdrawal of consent will not affect processing that took place before consent was withdrawn.

4.3 Where we rely on legitimate interests, we will consider the purpose of the processing, whether it is necessary and the possible effect on the individual’s rights and expectations.

5. Special Category Data and Accessibility Information

5.1 Accessibility requirements or support needs shared with Inclusion Support Hub may reveal information about an individual’s physical or mental health, disability or other protected characteristics.

5.2 Providing this information is optional. We will only use it to discuss, plan and provide suitable accessibility arrangements or support.

5.3 Where this information qualifies as special category personal data, we rely on the individual’s explicit consent under Article 9 of the UK General Data Protection Regulation.

5.4 We will only collect the information reasonably needed to understand and arrange the requested support.

5.5 Access will be limited to authorised people who need the information to arrange or provide the relevant support. Information will only be shared with an Event Host, venue or service provider where necessary and with the individual’s knowledge.

5.6 Consent may be withdrawn at any time by contacting Inclusion Support Hub. Withdrawing consent will not affect the lawfulness of any processing that took place before consent was withdrawn.

5.7 Accessibility information will be deleted when it is no longer required for the event, service or related legal responsibilities.

6. Photographs and Event Recordings

6.1 Some events may include photography, audio recording or video recording.

6.2 Event Hosts and attendees will be informed before recording or photography takes place.

6.3 Where consent is required, photographs, recordings, voices, names or identifiable comments will only be captured or used after permission has been given.

6.4 Attendees will be given a reasonable way to avoid appearing in photographs or recordings, such as keeping their camera switched off, changing their display name or sitting within a designated area.

6.5 Where agreed, event recordings may be made available to ticket holders, Premium members or other audiences clearly identified before the event.

6.6 Short clips, photographs or quotes may be used for agreed promotional purposes. Individuals will not be identified or featured for promotion without the necessary permission.

6.7 Event Hosts retain ownership of their original content, materials and resources. The permissions granted to Inclusion Support Hub will be confirmed separately within the Event Host Agreement.

6.8 Consent may be withdrawn by contacting Inclusion Support Hub. Where reasonably possible, we will stop using the relevant content in future publications. Withdrawal will not affect use that took place before consent was withdrawn or material that has already been lawfully distributed.

6.9 Inclusion Support Hub will take reasonable steps to store recordings and photographs securely and restrict access according to the permissions agreed.

7. Sharing Personal Data

7.1 Inclusion Support Hub does not sell personal data.

7.2 Personal data may be shared where reasonably necessary with:

(a) Website hosting, directory, membership and technical service providers.

(b) Payment processors used to manage memberships, event bookings and purchases.

(d) Online meeting, video hosting or recording platforms used for events.

(e) Event Hosts, venues or event support providers where information is required to arrange or deliver an event.

(f) Authorised administrative, technical or operational support providers working on behalf of Inclusion Support Hub.

(g) Professional advisers, insurers, legal representatives, regulators or public authorities where required.

7.3 Only the personal data reasonably necessary for the relevant purpose will be shared.

7.4 Event Hosts will not receive attendee contact details for marketing or follow up unless the attendee has given clear permission.

7.5 Anyone given access to personal data on behalf of Inclusion Support Hub must handle it securely, lawfully and only in accordance with the relevant instructions or agreement.

7.6 Some service providers may process personal data outside the United Kingdom. Where this happens, Inclusion Support Hub will use providers that apply appropriate legal safeguards for international data transfers.

8. Third Party Links and Services

8.1 The website may contain links to third party websites, services, booking systems, meeting platforms or social media pages.

8.2 Inclusion Support Hub is not responsible for the privacy practices, security or content of third party websites and services that it does not control.

8.3 Personal data submitted directly to a third party will be handled according to that third party’s own privacy policy.

8.4 Users should review the privacy information provided by any external website or service before submitting personal data.

9. Data Retention

9.1 Personal data will only be kept for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or reporting responsibilities.

9.2 Unless a longer period is required for legal reasons, we will normally retain information for the following periods:

(a) Unsuccessful or unconfirmed event proposals will be retained for up to 12 months after the last communication.

(b) Event booking and attendee communication records will be retained for up to 12 months after the event.

(c) Accessibility and support information will normally be deleted within three months after the relevant event or arrangement has ended.

(d) Membership and account information will be retained while the account is active and for up to six years after the membership or contractual relationship ends where required for legal, financial or dispute records.

(e) Payment and transaction records will be retained for up to six years where required for tax, accounting or legal purposes.

(f) Newsletter information will be retained until the individual unsubscribes or withdraws consent. Limited information may then be retained to ensure that the individual is not contacted again.

(g) General enquiries and communications will normally be retained for up to 12 months after the matter has been resolved.

(h) Photographs and recordings will be retained for the period agreed with the relevant Event Host or participant and will be reviewed regularly. They will be removed when the agreed purpose ends or permission is withdrawn, where reasonably possible.

(i) Technical and security information will normally be retained for up to 12 months unless it is required for investigating misuse, fraud or a security incident.

9.3 Information may be kept for longer where necessary to establish, exercise or defend legal claims, respond to a complaint or meet a legal obligation.

9.4 When personal data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

10.1 Depending on the circumstances, data protection law may give you the right to:

(a) Request access to the personal data we hold about you.

(b) Request correction of inaccurate or incomplete personal data.

(d) Request restriction of how your personal data is used.

(e) Object to processing based on legitimate interests or direct marketing.

(f) Request transfer of your personal data where the right to data portability applies.

(g) Withdraw consent at any time where processing relies on consent.

(h) Raise a concern or complaint about how your personal data has been handled.

10.2 These rights are not absolute and may be limited where we have a legal obligation or lawful reason to retain or continue processing information.

10.3 Requests can be made by contacting Inclusion Support Hub using the details provided in Section 1.

10.4 We may need to confirm your identity before responding to a request.

10.5 We aim to respond to valid requests within one month. Where a request is complex or several requests are made, the response period may be extended where permitted by law, and we will explain the reason for any delay.

10.6 Inclusion Support Hub does not currently use personal data to make solely automated decisions that produce legal or similarly significant effects.

11. Cookies

11.1 The website uses cookies and similar technologies to support website functionality, security, account access and user preferences.

11.2 Essential cookies may be used where necessary for the website, membership areas, forms, bookings or payment functions to operate correctly.

11.3 Optional cookies may be used to understand website usage, measure performance or support embedded content and external services.

11.4 Where required by law, optional cookies will not be used until consent has been given.

11.5 Cookie preferences can be managed through the website’s cookie consent tool or through browser settings.

11.6 Withdrawing consent will not affect the lawfulness of cookie use that took place before consent was withdrawn.

11.7 Further details about the cookies used, their purposes and how long they remain active should be available through the website’s cookie consent tool or a separate Cookie Policy.

12. Data Security

12.1 Inclusion Support Hub takes reasonable technical and organisational measures to protect personal data against loss, misuse, alteration, unauthorised access or disclosure.

12.2 Access to personal data is limited to authorised people who require it for their role or for an agreed purpose.

12.3 Additional care will be taken when handling accessibility information, support needs, photographs and event recordings.

12.4 Service providers used to store or process personal data are expected to apply appropriate security and confidentiality measures.

12.5 Where a personal data breach occurs, Inclusion Support Hub will assess the risk, take appropriate action and notify affected individuals or the Information Commissioner’s Office where legally required.

12.6 No online system can be guaranteed to be completely secure. Inclusion Support Hub will review its security arrangements and respond to identified risks where reasonably possible.

13. Complaints

13.1 If you have a concern about how Inclusion Support Hub has collected, used or protected your personal data, please contact us using the details provided in Section 1.

13.2 We will review the concern and aim to respond within a reasonable timeframe.

13.3 You also have the right to raise a complaint with the Information Commissioner’s Office, which is the United Kingdom supervisory authority for data protection.

13.4 Information about raising a complaint is available at www.ico.org.uk

13.5 Contacting Inclusion Support Hub first does not affect your right to contact the Information Commissioner’s Office at any time.

14. Changes to This Privacy Policy

14.1 Inclusion Support Hub may update this Privacy Policy when its services, systems, legal responsibilities or data processing activities change.

14.2 The latest version will be published on this page with the date it was last updated.

14.3 Where a change significantly affects how personal data is used, we will take reasonable steps to inform affected individuals.

14.4 Continued use of the website does not replace the need to obtain fresh consent where a new use of personal data legally requires it.

15. Governing Law

15.1 This Privacy Policy and the processing of personal data by Inclusion Support Hub are governed by the applicable data protection laws of the United Kingdom.

15.2 Any legal matter relating to this Privacy Policy will be subject to the laws of England and Wales and the jurisdiction of the courts of England and Wales, unless another legal jurisdiction applies by law.