Frequently Asked Questions

These FAQs answer common questions about the directory and memberships.

FAQs

What is Inclusion Support Hub?

Inclusion Support Hub is a UK wide directory and membership community connecting people looking for inclusive support with trusted businesses, professionals, charities, CICs and organisations.

Through our directory, resources, events and community, we make support easier to find. We also help neurodivergent, disabled and lived experience led business owners and professionals gain visibility, build connections and reach the people who need their support.

Who is Inclusion Support Hub for?

Inclusion Support Hub primarily supports neurodivergent, disabled and lived experience led business owners and professionals. This includes coaches, mentors, counsellors, therapists, advocates, SEND professionals and wellbeing practitioners. Charities, CICs and organisations working inclusively are also welcome.

Anyone can use the directory to find trusted inclusive services, support, events and resources.

What makes Inclusion Support Hub different from other directories?

Inclusion Support Hub combines a directory with resources, events and a supportive member community.

It helps people find trusted inclusive support while giving smaller providers a clearer way to build visibility and connections. The Hub is shaped by lived experience and developed around accessibility, collaboration and sustainable growth.

Are listings checked?

Listings are created and managed by the service providers themselves. Inclusion Support Hub may review listings for relevance, appropriate content and compliance with our terms. However, we do not independently verify every claim or qualification.

We encourage others to report any listing that appears inappropriate, misleading or fraudulent.

Can I sign up without paying for a membership?

Yes. You can create an account and choose the Free Listing option, which includes one basic business listing and members profile.

Free users do not have access to the Member’s Hub which includes exclusive resources, recorded workshops or other premium membership benefits.

Can I upgrade, downgrade, or cancel my membership?

For a premium membership, you currently have the option to cancel immediately, so we encourage members to only cancel if they no longer want access to any of the benefits of the membership from the day they cancel. You do however have the option to upgrade from a free membership to premium or PAYG.

What happens when I cancel my membership?

Once you cancel your premium/PAYG membership, your membership cancels instantly and you will no longer have access to the members hub, featured listings or enhanced directory listings. We encourage members to only cancel if they absolutely want no access to anything from that day. However we will always welcome them back again in future. You can also choose to opt in for a free listing per month instead.

Is this a contract?

There is no seperate fixed contract. Premium memberships are available as a monthly/annually subscription and continues until cancelled. PAYG option allows you access to similar features including the members hub and then payment stops after a month along with access to premium features.

Do you offer refunds?

Memberships are non-refundable once access has begun. You can cancel at any time to prevent future renewal payments, however we encourage members to wait until the end of their month period so their membership benefits are still accessible and not stopped until they feel ready to cancel instantly.