Member Terms and Conditions
Last updated: 13 August 2026
Member Terms and Conditions
These Member Terms and Conditions explain the terms that apply to free listings, paid Premium Membership and complimentary Premium Membership provided by Inclusion Support Hub.
By creating a member account, activating a membership or purchasing Premium Membership, you agree to these terms.
1. About Inclusion Support Hub
1.1 Inclusion Support Hub is a United Kingdom based digital platform, directory and social impact initiative operated as a sole trader business.
1.2 Inclusion Support Hub supports neurodivergent and disabled business owners, charities, organisations and inclusive professionals through visibility, connection, resources, events and business support.
1.3 Membership features may include directory listings, promotional opportunities, resources, workshops, community access, networking and personalised support, depending on the membership provided.
1.4 Inclusion Support Hub does not provide regulated legal, medical, clinical, therapeutic or financial services.
1.5 Any business or wellbeing support provided through membership is general, practical support and does not replace professional legal, financial, medical, counselling, therapeutic or crisis support.
2. Eligibility
2.1 Membership and business listings are available to eligible businesses, charities, community interest companies, organisations and self employed professionals operating within the United Kingdom.
2.2 Members must be aged 18 or over and authorised to act on behalf of the business or organisation they register.
2.3 Members must provide accurate information about themselves, their business and the services they offer.
2.4 Inclusion Support Hub may review applications and refuse or remove a membership or listing where eligibility requirements are not met.
2.5 Inclusion Support Hub may request further information where reasonably necessary to confirm eligibility, identity or the nature of a service.
3. Membership Options
3.1 Inclusion Support Hub currently provides a free listing option and paid Premium Membership.
3.2 Free listings include the features shown on the website when the listing is created.
3.3 Premium Membership includes the features shown on the membership page at the time of purchase or activation.
3.4 Premium Membership may be purchased monthly or annually or provided without charge through an agreed event, partnership or promotional arrangement.
3.5 Complimentary Premium Membership provides access to the same membership level for the agreed period unless a different arrangement is confirmed in writing.
3.6 Membership applies to the registered business or organisation and may not be transferred to another person or organisation without written permission.
4. Premium Membership Features
4.1 Premium Membership may include:
(a) Unlimited enhanced directory listings with links, image galleries and full descriptions.
(b) Three featured listings per month.
(c) Access to exclusive digital resources and guides.
(d) Access to the private members only directory.
(e) Access to recorded online workshop series.
(f) Opportunities to take part in social media Member Spotlights.
(g) Optional Inclusion Support Hub branded promotional designs that spotlight the member’s events and activities.
(h) A personalised profile and listing review.
(i) Listing search engine optimisation and readability support.
(j) Personalised weekly check ins supporting the member’s business and wellbeing.
(k) Priority access to partner led events and networking opportunities.
(l) Small group networking opportunities.
(m) Early access to new platform features.
(n) An invitation to the Inclusion Support Hub Business WhatsApp group.
4.2 Some features require the member to submit information, respond to communications or actively request support.
4.3 Opportunities such as spotlights, events, networking and collaborations depend on availability, suitability, scheduling and member participation.
4.4 Membership does not guarantee a particular level of exposure, enquiries, referrals, clients, sales, collaborations or business growth.
5. Personalised Business and Wellbeing Check Ins
5.1 Premium members may receive personalised weekly check ins relating to their business progress, current challenges, accountability and general wellbeing.
5.2 Participation is optional. Members are not required to respond or share personal information.
5.3 Check ins provide practical encouragement, reflection and general business support within the experience and professional boundaries of Inclusion Support Hub.
5.4 Check ins do not provide counselling, psychotherapy, diagnosis, crisis intervention, medical care, legal advice or regulated financial advice.
5.5 Members remain responsible for their own business, financial, legal, health and personal decisions.
5.6 Inclusion Support Hub may recommend that a member seeks appropriately qualified professional or emergency support where an issue falls outside the scope of membership.
5.7 Weekly check ins do not provide continuous or immediate contact. Response times may vary according to capacity, availability and the nature of the enquiry.
6. Directory Listings and Member Responsibilities
6.1 Members are responsible for:
(a) Providing accurate, complete and lawful information.
(b) Keeping their listings and contact details current.
(c) Holding the necessary qualifications, licences, registrations, insurance and permissions relevant to their services.
(d) Keeping their advice and services within their experience, qualifications and professional boundaries.
(e) Holding the rights or permissions required for all text, images, branding, videos and other content submitted.
(f) Complying with applicable laws, professional standards and regulatory requirements.
6.2 Inclusion Support Hub may review listings for clarity, accessibility, readability and suitability but does not independently verify every claim, qualification or service.
6.3 Members remain responsible for their services, communications, clients, customers and contractual relationships.
6.4 Inclusion Support Hub may request changes or remove information that is inaccurate, misleading, unlawful, inaccessible, harmful or inconsistent with platform requirements.
7. Featured Listings and Promotional Opportunities
7.1 Featured listings and promotional opportunities are provided subject to availability and the current operation of the platform.
7.2 Members may be asked to provide suitable images, information, links or approval within a reasonable timeframe.
7.3 Inclusion Support Hub may adapt submitted wording for length, clarity, readability or platform formatting while keeping its intended meaning.
7.4 Members will be clearly identified when featured in promotional content.
7.5 Inclusion Support Hub cannot guarantee the reach, engagement or outcome of any listing, design, spotlight or promotional activity.
8. Inclusion Support Hub Branded Promotional Designs
8.1 Premium members may request promotional designs for suitable events, activities or opportunities.
8.2 These designs use Inclusion Support Hub branding and are intended to spotlight the member within Inclusion Support Hub promotional content.
8.3 The designs are optional and are not intended to replace the member’s own branding or design services.
8.4 Inclusion Support Hub retains ownership of its name, logo, branding, templates and original design elements.
8.5 The member receives permission to use the completed design for the agreed promotional purpose.
8.6 Members must not remove Inclusion Support Hub branding, claim the design as their own brand or alter it in a way that creates a misleading impression.
8.7 Design requests are subject to suitability, available information, reasonable timescales and capacity.
9. Fees and Payments
9.1 Premium Membership fees are displayed on the website and are payable in advance.
9.2 Monthly membership is charged each month. Annual membership is charged once for the full annual period.
9.3 Payments are processed through the payment methods made available on the website.
9.4 Members are responsible for providing accurate payment information and keeping it current.
9.5 Inclusion Support Hub may change its membership price. Existing members will be informed before a new price applies to a future renewal.
9.6 A price change will not alter a membership period that has already been paid for.
9.7 Where payment fails, membership access may be restricted or suspended until payment is completed.
10. Renewal and Cancellation
10.1 Paid Premium Membership renews automatically at the end of each monthly or annual billing period unless cancelled before the renewal date.
10.2 Members can cancel through the available account or subscription settings or by contacting Inclusion Support Hub.
10.3 Cancellation normally takes effect at the end of the current paid billing period. Membership benefits will remain available until that date unless the membership has been suspended for a breach of these terms.
10.4 Members are responsible for cancelling before renewal where they do not want the membership to continue.
10.5 Cancelling Premium Membership may result in the loss of Premium features, resources, community access and promotional opportunities.
10.6 A directory listing may be moved to the available free listing option after Premium Membership ends, provided it remains eligible and meets platform requirements.
10.7 Members may request full removal of their account or listing, subject to any information Inclusion Support Hub must retain for legal, payment or administrative reasons.
11. Refunds
11.1 Except where required by law, membership fees are not normally refunded after the relevant membership period has begun and access to Premium features has been provided.
11.2 Cancellation during a monthly or annual billing period does not normally create an entitlement to a full or partial refund for the remaining period.
11.3 Inclusion Support Hub may consider a refund or account credit where:
(a) A duplicate payment has been taken.
(b) A payment has been taken after a valid cancellation completed before renewal.
(c) A significant technical issue prevents access to the main paid membership features and cannot be resolved within a reasonable period.
(d) Inclusion Support Hub agrees that exceptional circumstances justify a refund.
11.4 Nothing in these terms affects any statutory rights that apply to the member.
12. Complimentary Premium Membership
12.1 Complimentary Premium Membership may be provided to an Event Host, partner, contributor or another eligible person under a separate written arrangement.
12.2 The start date, duration and any specific conditions will be confirmed before the complimentary membership begins.
12.3 For an approved Event Host, complimentary membership begins once the event has been confirmed and published unless another date is agreed.
12.4 Online Event Hosts normally receive three months of complimentary Premium Membership.
12.5 In Person Event Hosts normally receive six months of complimentary Premium Membership.
12.6 If an event is cancelled, any remaining complimentary membership will be reviewed according to the circumstances and the Event Host Agreement.
12.7 Complimentary membership does not automatically become a paid subscription when the agreed period ends.
12.8 The recipient must actively purchase a paid membership if they want Premium Membership to continue after the complimentary period.
12.9 Where an existing paid Premium member receives complimentary membership, any extension, credit or alternative arrangement must be agreed in writing.
12.10 Hosting another event does not automatically create a further complimentary period. Any additional membership must be agreed before the event is published.
13. Events, Workshops and Collaborations
13.1 Members may be invited or approved to host, contribute to or participate in events, workshops, networking sessions, resources or collaborations.
13.2 Participation may be subject to a separate agreement, application or approval process.
13.3 Event Hosts remain responsible for their own content, conduct, qualifications, insurance and professional boundaries.
13.4 Inclusion Support Hub may manage event listings, bookings, ticket payments, attendee communications, promotion and agreed venue costs.
13.5 Event responsibilities, costs, content permissions, recording permissions and membership arrangements will be confirmed in the Event Host Agreement.
13.6 Participation does not create an employment, agency, partnership or joint venture relationship.
13.7 Inclusion Support Hub may refuse, postpone, suspend or cancel an event or collaboration where concerns arise about safety, conduct, accuracy, suitability, capacity or platform values.
13.8 Event attendance, ticket sales, enquiries and future business are not guaranteed.
14. Member Community and Communications
14.1 Member spaces may include the private members only directory, WhatsApp groups, online meetings and networking sessions.
14.2 Members must communicate respectfully and must not harass, discriminate against, intimidate or deliberately exclude others.
14.3 Information shared by another member within a private member space must not be copied, published or shared outside that space without permission.
14.4 Members must not add other members to mailing lists or use their contact details for unsolicited marketing.
14.5 Inclusion Support Hub cannot guarantee that every contribution made by another member will be accurate, appropriate or confidential.
14.6 Inclusion Support Hub may moderate member spaces and remove content or members where necessary to protect the community or platform.
14.7 WhatsApp and other external platforms operate under their own terms and privacy policies.
15. Acceptable Use
15.1 Members must use Inclusion Support Hub lawfully, honestly and respectfully.
15.2 Members must not:
(a) Submit false, misleading, discriminatory, unlawful or harmful content.
(b) Misrepresent their qualifications, experience, services or relationship with Inclusion Support Hub.
(c) Present themselves as an employee, representative, legal advocate, agent or authorised spokesperson for Inclusion Support Hub without written permission.
(d) Upload malicious files or attempt to interfere with the security or operation of the platform.
(e) Use member information for spam, harassment, unauthorised marketing or data collection.
(f) Copy, share, resell or distribute member only resources without permission.
(g) Use Inclusion Support Hub branding without permission or in a misleading way.
15.3 Members should report serious concerns about content, conduct or platform safety to Inclusion Support Hub.
16. Intellectual Property
16.1 Members retain ownership of the original content they submit.
16.2 By submitting content for a listing, spotlight, event or promotion, the member gives Inclusion Support Hub permission to display, format, reproduce and promote that content for the agreed platform purpose.
16.3 Members confirm that they have the right to provide the content and grant this permission.
16.4 Inclusion Support Hub retains ownership of its website content, branding, logos, resources, templates, designs and original materials unless stated otherwise.
16.5 Member only resources are provided for the member’s own internal business use and must not be copied, sold, published or distributed without written permission.
16.6 Event content, photographs and recordings will be handled according to the Event Host Agreement and any separate permissions obtained.
17. Availability and Changes to Membership Features
17.1 Inclusion Support Hub aims to provide the membership features described on the website but cannot guarantee uninterrupted access.
17.2 Features may occasionally be unavailable because of maintenance, technical faults, external platform changes, safety concerns or circumstances outside reasonable control.
17.3 Inclusion Support Hub may improve, replace, remove or introduce membership features as the platform develops.
17.4 Members will be informed where reasonably possible if a material change significantly affects a paid membership.
17.5 Minor changes, scheduling adjustments and changes that do not materially reduce the overall membership service may be made without individual notice.
17.6 Early access features may be changed, withdrawn or discontinued while they are being developed or tested.
18. Suspension and Termination
18.1 Inclusion Support Hub may suspend or terminate a membership, account or listing where:
(a) These terms have been seriously or repeatedly breached.
(b) Required payments remain unpaid.
(c) Information is false, misleading, unlawful or harmful.
(d) Conduct creates a safety, legal, reputational or operational risk.
(e) A member misuses another person’s information or platform content.
(f) The member is no longer eligible.
18.2 Where appropriate, Inclusion Support Hub may explain the concern and provide a reasonable opportunity to resolve it before termination.
18.3 Immediate suspension or termination may take place where the issue is serious, urgent or cannot reasonably be resolved.
18.4 Termination may result in the removal of listings, access, resources, community spaces and promotional opportunities.
18.5 Refunds following termination will depend on the circumstances, the reason for termination and any applicable legal rights.
19. Privacy and Personal Data
19.1 Personal data is handled according to the Inclusion Support Hub Privacy Policy.
19.2 Members are responsible for complying with data protection law when collecting or using information obtained through their own services, events or communications.
19.3 Members must not collect, copy, store or use another member’s or attendee’s personal data without an appropriate lawful reason and any required consent.
19.4 Event attendee contact details will not be shared with a host for marketing or follow up unless the attendee has given clear permission.
20. Responsibility and Liability
20.1 Members remain responsible for their own business decisions, services, clients, content, legal compliance and professional obligations.
20.2 Inclusion Support Hub does not guarantee:
(a) Membership enquiries, referrals, clients or sales.
(b) Search engine positions or social media reach.
(c) Event attendance or ticket sales.
(d) Collaborations, funding or business opportunities.
(e) Any particular financial, business or wellbeing outcome.
20.3 Inclusion Support Hub is not responsible for agreements, services, disputes or losses arising directly between members, attendees, clients, customers or external organisations.
20.4 Inclusion Support Hub is not responsible for the availability, security or actions of an external website, payment provider, meeting platform or communication service.
20.5 To the fullest extent permitted by law, Inclusion Support Hub will not be liable for indirect loss, loss of profit, loss of opportunity or loss arising from reliance on member supplied information.
20.6 Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
21. Changes to These Terms
21.1 Inclusion Support Hub may update these terms when its membership, services, legal responsibilities or platform operation changes.
21.2 The latest version will be published on the website with the date it was last updated.
21.3 Members will be informed of material changes where reasonably possible.
21.4 Where a material change affects a paid membership, it will normally apply from the next renewal period unless an earlier change is legally or operationally necessary.
22. Governing Law
22.1 These terms are governed by the laws of England and Wales.
22.2 The courts of England and Wales will have jurisdiction over disputes relating to these terms unless another jurisdiction applies by law.
23. Contact Information
23.1 Questions about these Member Terms and Conditions can be sent to:
Inclusion Support Hub
Email: info@inclusionsupporthub.co.uk
Location: Silverlands Road, Rowde, Wiltshire, United Kingdom