Members & Terms

These Member Terms and Conditions set out the terms on which membership of Inclusion Support Hub is provided.
Please read these terms carefully before purchasing a membership. By purchasing a membership, you agree to be bound by these terms.

1. About Inclusion Support Hub

1.1 Inclusion Support Hub is a United Kingdom based digital platform and directory operated as a sole trader business.
1.2 Its purpose is to improve the visibility of inclusive and aspiring inclusive services by making them easier to find through a central directory and related member features.
1.3 Inclusion Support Hub operates as a visibility, connection, educational and business support platform for members. Inclusion Support Hub does not provide regulated legal, clinical or medical services. 

2. Eligibility for Membership

2.1 Membership is available to businesses, charities and not for profit organisations only.
2.2 Individuals who are members of the public are not eligible for membership.
2.3 All members must be aged 18 years or over.
2.4 Membership is limited to organisations operating within the United Kingdom.

3. Membership Services

3.1 Depending on the membership tier selected, membership may include access to:
(a) A directory listing on Inclusion Support Hub
(b) The ability to manage and edit your own listing
(c) Access to member only information, resources or updates
(d) Opportunities for collaboration, signposting and shared visibility
(e) Invitations or access to events, training or resources hosted by Inclusion Support Hub or third parties

(f) Opportunities to host events, workshops or collaborative sessions through Inclusion Support Hub, subject to separate agreements or approval processes where applicable 

3.2 The availability of specific features may vary by membership tier and may change from time to time.

4. Exclusions from Membership Services

4.1 Membership does not include:
(a) One to one support
(b) Advocacy, casework or representation
(c) Guaranteed visibility, referrals or business outcomes
(d) Legal, medical or financial advice
(e) Direct involvement in member operations or service delivery

(f) Guaranteed event attendance, bookings, enquiries or sales 

4.2 Inclusion Support Hub acts solely as a platform and directory.

5. Directory Listings and Member Obligations

5.1 Members are solely responsible for:
(a) The accuracy, completeness and legality of their directory listing
(b) Keeping all listing information up to date
(c) Ensuring they hold the rights to all content submitted
(d) Compliance with all applicable laws and regulations

5.2 Inclusion Support Hub accepts no responsibility for the services offered by members or for any outcomes arising from interactions between members and third parties.
5.3 Any contractual relationship formed with clients or service users is entirely the responsibility of the member.
5.4 Inclusion Support Hub reserves the right to suspend or remove any listing that is misleading, unlawful, offensive or inconsistent with the values of the platform.

5.5 Members hosting events or workshops through Inclusion Support Hub remain solely responsible for:

(a) Their own professional conduct

(b) The accuracy of event information

(c) Safeguarding, insurance or regulatory responsibilities where applicable

(d) Delivering the event or service as advertised 

6. Fees, Payments and Renewal

6.1 Membership fees are payable in advance and are available on a monthly or annual basis.
6.2 Memberships renew automatically unless cancelled prior to the renewal date.
6.3 Members are responsible for managing their subscription and ensuring cancellation occurs before renewal where continuation is not desired.

7. Cancellations and Refunds

7.1 Membership fees are non refundable once membership access has commenced.
7.2 As membership is offered exclusively to businesses, charities and not for profit organisations, consumer cancellation and cooling off rights do not apply.
7.3 Cancellation of membership will take effect at the end of the current billing period.

8. Acceptable Use

8.1 Members agree to use the platform lawfully and respectfully.
8.2 Members must not submit content that is misleading, discriminatory, unlawful or offensive.
8.3 Members must not imply endorsement or partnership with Inclusion Support Hub where none exists.
8.4 Inclusion Support Hub reserves the right to suspend or terminate membership where these standards are breached.

8.5 Members must not present themselves as representatives, employees or legal advocates acting on behalf of Inclusion Support Hub unless expressly authorised. 

9. Intellectual Property

9.1 Members retain ownership of their own content.
9.2 By submitting content, members grant Inclusion Support Hub permission to display, promote and reference such content for platform and promotional purposes.
9.3 All branding, platform materials and original content created by Inclusion Support Hub remain the intellectual property of Inclusion Support Hub unless stated otherwise.

10. Limitation of Liability

10.1 Inclusion Support Hub shall not be liable for:
(a) Loss of income, revenue or business opportunity
(b) Client disputes or service complaints
(c) Outcomes arising from directory listings, collaborations or referrals

10.2 Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by law.

11. Changes to Membership or Terms

11.1 Inclusion Support Hub may amend these terms or modify membership features from time to time.
11.2 Members will be notified of material changes where reasonably practicable.

12. Events and Collaborations

12.1 Inclusion Support Hub may provide opportunities for members to participate in events, workshops, collaborations or visibility initiatives.

12.2 Participation in events or collaborations does not create employment, partnership, agency or joint venture relationships between Inclusion Support Hub and members.

12.3 Inclusion Support Hub reserves the right to approve, refuse, suspend or remove any event, collaboration or hosted session that is inconsistent with platform values, safety expectations or operational requirements.

12.4 Members remain solely responsible for the information, advice, services or content they provide during events or collaborations.

12.5 Inclusion Support Hub accepts no responsibility for outcomes, disputes, cancellations or losses arising from member hosted events or collaborations.

13. Governing Law

13.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

14. Contact Information

14.1 If you have any questions about these Member Terms and Conditions, you can contact Inclusion Support Hub at:
Email: info@inclusionsupporthub.co.uk
United Kingdom